565 Kings Rd, London, SW6 2EB Tel : 020 7731 9540

Terms and Conditions

The following terms and conditions apply to all orders placed on the Go Modern website, in the showroom, or by telephone; placing your order this way indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for your records.

COVID-19 UPDATE

Most of our suppliers are still in production and continuing to work tirelessly on your orders. If you have recently placed an order with us we will endeavour to keep you updated on its progress. However, due to the current situation and World Health Organisation guidelines/UK Government advice, we anticipate a delay of 3-4 weeks on top of the normal delivery time on all orders that were due to arrive in the UK around this time. 

New orders are still being taken and we would hope that delays to these deliveries will not be as long, as factories return to normal. 

We do, of course, offer free storage on any orders until you are happy to receive them.    

Our furniture is all made-to-order. Many of your orders will have already been completed or are already in production. In line with our general Terms and Conditions, once an order has been placed it will not be possible to cancel this other than for the specified reasons outlined below.  

We hope you will bear with us during these difficult times and we offer many thanks for your patience and understanding. 

GENERAL

These Terms and Conditions do not affect your statutory rights. To order goods through the Go Modern Limited website you must be at least 18 years of age and be able to accept delivery within the UK if required.  We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

WARRANTY

All products supplied are covered by the Terms and Conditions of the Manufacturers Guarantee for a period of 12 months. Should your purchased item develop a manufacturer’s fault within twelve months of your date of purchase we will either replace or repair it as we deem most appropriate.  This guarantee specifically excludes faults caused by accident, neglect, misuse and general wear and tear.

RETURNS

Please note that all Go Modern Limited products are tailor-made to your personalised order and as such are not returnable once they have been delivered. For this reason it is imperative that you understand this before you complete the transaction.  

We will repair any faults on our delivered products to your satisfaction and make good on any deficiencies with the products ordered.  If for any reason Go Modern accepts that goods may be returned under special circumstances this will be at our discretion.  In that case the goods must be returned in their original packaging, if it is still with you, or reasonable care must be taken to ensure the items have not been damaged while in your possession.

If for any reason Go Modern Limited agrees to accept the return of your goods they will be refunded subject to a 40% handling fee, as we will generally have no way of re-selling your order to anyone else.  We only sell products that are made especially for you, therefore returned items to us will have to be returned to the supplier or re-cycled. This means that any returned goods are at a direct loss to Go Modern. On top of the handling fee for returned items, we will further charge for all the costs of the delivery, assembly, dis-assembly and the return transport and management of the goods in the warehouse.

In some circumstances, we may be able to offer the product for resale in our 'clearance section'.  If that is the case we will pass 100% of the sale price on to you, excluding delivery costs, on completion of the sale.  

FAULTY ITEMS

We recommend that you inspect your goods as soon as they arrive. If the item you received has any transport damage or fault please notify us by phone or in writing (email to: customerservice@gomodern.co.uk or a letter) within 3 days of receipt quoting your order reference number, your name and address, details of the product and fault, and we will contact you to arrange a resolution.  

We will require photographs of any damage to assist in our resolution process. We will then advise on how to proceed with the return (if required).  Replacement of the product or parts of the product may take up to 10 weeks, however you will be able to use the piece you have received until the replacement arrives.  Please check with us first, however, as this is not always possible for technical reasons.

SELF-ASSEMBLY

For self-assembly products it is important that you read the assembly instructions carefully as we cannot accept responsibility for any self-assembly goods that are damaged because instructions were not properly followed.  

Before assembling any self-assembly furniture please ensure that all parts have been inspected and if there is any damage to the product do not commence any assembly but notify us of the situation.  We reserve the right to reject return of items where assembly has been undertaken, or to deduct an amount to compensate for any repair, restocking or recovery costs.

CANCELLATIONS

You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have confirmed the order with you.  Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.  Full cancellation of an order is possible in the first 7 days after order. As all items are made-to-order cancellations after 7 days may result in a full cancellation fee.  

FORCE MAJEURE 

Notwithstanding any agreement to the contrary, deliveries may be totally or partially suspended by Go Modern during any period in which we are prevented or hindered from manufacturing, supplying or delivering the Goods as a result of acts of God, fire, accident, war, terrorism, riot, civil commotion, government order, regulation or directions, shortage of labour, equipment or material, strikes, lockouts or any other contingencies whatsoever beyond Go Modern's control, whether of the same nature of the foregoing or not. Any Goods the delivery of which has been totally or partially suspended shall be accepted by the Customer commencing as soon as Go Modern is no longer prevented or hindered from manufacturing, supplying or delivering.

DELIVERY TIMES

You should allow anything up to 14 weeks for your products to arrive in the UK at Go Modern before being dispatched to you and then the required installation time on top. International holidays and extraneous events can make the delivery time longer. Payment is due on order of goods, unless specific arrangements for part payment are made, & in all cases full payment must be received before goods are dispatched.

DELIVERY ACCESS

It is your responsibility to ensure that the furniture you order can be delivered into your property and that there is safe and reasonable access from the public highway to the place of delivery.  If our delivery staff consider that the access is unsafe then we will not deliver the goods until safe access is provided.  You are obliged to provide any required parking permits in advance of the delivery.

If you have any doubts that the furniture will fit up stairways, through doors or any awkward or restrictive spaces it is vital that you seek advice.  In particular, mattress slats are made as standard in one 200cm x 160cm or 180cm piece and do not fit through smaller access spaces.  Also sofas or other large items that have been ordered, and which subsequently do not fit into the property or room required, are at the fault of the customer and not Go Modern and the furniture will remain your property.  

Please contact us on 020 7731 9540 if you have concerns, as we can arrange for slats to be split into two parts for an extra cost.

PRODUCT INFORMATION

We have collated the product specifications, images and other information published on our website from information provided by suppliers, manufacturers, publications, or gathered from public-domain sources.  At Go Modern Limited we endeavour to ensure this information is as accurate and up to date as possible. However we cannot guarantee the reliability or the accuracy of the information contained within its pages.  All actions taken by the user of the website are the responsibility of the individual.

PAYMENT & PRICE

The total price payable for the goods will be stated at the time you place your order and confirmed in our order acknowledgement. If the price published for the goods is wrong due to an error or omission Go Modern Ltd is not obliged to sell the product at the incorrect price.  Instead we will inform you of the correct price and give you the opportunity to cancel the order.  

All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.

DELIVERY CHARGES

All prices on our website are exclusive of delivery charges. We apply different delivery charges for items of a different size and weight.  Our deliveries take place during the week, and we do not offer Saturday deliveries as a standard service.  If a Saturday delivery is possible it will be offered at a surcharge, but deliveries on Saturday are at our discretion and are not part of our usual service.

Prices are for delivery to mainland UK addresses.  Other UK delivery addresses, including the Channel Islands and the Scottish Islands will incur additional charges and may mean longer delivery times (e-mail us at info@gomodern.co.uk for a quotation and delivery time).