The following terms and conditions apply to all orders placed on the Go Modern website, in the showroom, or by telephone; placing your order this way indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for your records.
These terms and conditions do not affect your statutory rights. To order goods through the Go Modern Ltd website you must be at least 18 years of age and be able to accept delivery within the UK if required. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
All products supplied are covered by the terms and conditions of the Manufacturers Guarantee for a period of 12 months. Should your purchased item develop a manufacturers fault within twelve months of your date of purchase we shall either replace or repair it as we deem most appropriate. This guarantee specifically excludes faults caused by accident, neglect, misuse and general wear and tear.
*Please note that all Go Modern Limited products are tailor made to your personalised order and as such are not returnable once they have been delivered. For this reason it is imperative that you understand this before you complete the transaction.
We will repair any faults on our delivered products to your satisfaction and make good on any deficiencies with the products ordered.
If for any reason Go Modern accepts that goods may be returned under special circumstances this will be at our discretion.
In that case the goods must be returned in their original packaging if it is still with you or reasonable care must be been taken to ensure the items have not been damaged while in your possession
If for any reason Go Modern Limted agrees you accept your goods back then any returned goods are refunded subject to a 40% reduction from the purchase cost + costs, as they are never used for resale. We only sell products that are made for you and not second hand goods therefore returned items will be returned to the supplier or re-cycled. This means that any returned goods are a direct loss to Go Modern. On top of the 40% with-holding fee for returned items we will further charge for all the costs of the delivery, assembly, dis-assembly and the return transport and handling of the goods in the warehouse.
- Faulty Items
We recommend that you inspect your goods as soon as they arrive. If the item you received has any transport damage or fault please notify us by phone or in writing (email to firstname.lastname@example.org or a letter) within 3 days of receipt quoting your order reference number, your name and address, details of the product and fault, and we will contact you to arrange a resolution.
We will require photographs of any damage to assist in our resolution process. We will then advise on how to proceed with the return (if required).
Replacement of the product or parts of the product may take up to 10 weeks, however you will be able to use the piece you have received until the replacement arrives. Please check with us first, however, as this is not always possible for technical reasons.
- Self Assembly
For self assembly products it is important that you read the assembly instructions carefully as we cannot accept responsibility for any self-assembly goods that are damaged because instructions were not properly followed.
Before assembling any self assembly furniture please ensure that all parts have been inspected and if there is any damage to the product do not commence any assembly and notify us of the situation.
We reserve the right to reject return of items where assembly has been undertaken, or to deduct an amount to compensate for any repair, restocking or recovery costs.
You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have confirmed the order with you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. Full cancellation of an order is possible in the first 14 days after order. As all items are made to order cancellations after 14 days may result in a full cancellation fee. A 40% return fee will be chargeable in these circumstances as the suppliers can not stop production once the oprder has been placed into their production sytem and we will have to take delivery of the ordered goods.
- Delivery Times
You should allow anything up to 12 weeks for your products to arrive in the UK at Go Modern before being dispatched to you and then the required installation time on top. International holidays and extraneous events can make the delivery time longer. Payment is due on order of goods, unless specific arrangements for part payment are made, & in all cases full payment must be received before goods are dispatched.
- Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses suffered by you if we do not supply the goods.
- Delivery Access
It is your responsibility to ensure that the furniture you order can be delivered into your property and that there is safe and reasonable access from the public highway to the place of delivery. If our delivery staff consider that the access is unsafe then we will not deliver the goods until safe access is provided. You are obliged to provide any required parking permits in advance of the delivery.
If you have any doubts that the furniture will fit up stairways, through doors or any awkward or restrictive spaces it is vital that you seek advice. In particular, mattress slats are made as standard in one 200cm x 160cm or 180cm piece & do not fit through smaller access spaces. Please contact us on 020 7731 9540 if you have concerns, as we can arrange for slats to be split into two parts for an extra cost.
Also sofas and other large items that have been ordered and can not fit into the property or room required are at the fault of the customer and not Go Modern and will remain your property.
- Product Information
We have collated the product specifications, images and other information published on our website from information provided by suppliers, manufacturers, publications, or gathered from public-domain sources. At Go Modern Ltd we endeavour to ensure this information is as accurate and up to date as possible however we cannot guarantee the reliability or the accuracy of the information contained within its pages. All actions taken by the user of the website are the responsibility of the individual.
- Payment and Price
The total price payable for the goods will be stated at the time when you place your order and confirmed in our order acknowledgement. If the price published for the goods is wrong due to an error or omission Go Modern Ltd is not obliged to sell the product at the incorrect price. Instead we will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.
- Delivery Charges
All prices on our website are exclusive of delivery charges. We apply different delivery charges for items of a different size and weight. Our deliveries take place during the week, & we do not offer Saturday deliveries as a standard service. If a Saturday delivery is possible it will be offered at a surcharge, but deliveries on Saturday are at our discretion & are not part of our usual service. Prices are for delivery to Mainland UK addresses. Other UK delivery addresses, including Channel Islands & Scottish Islands will incur additional charges and may incur longer delivery times (e-mail us at email@example.com for a quotation and delivery time).